Good to know
faq
Shipping timelines, returns, and how print on demand actually works. If your question is not here, just ask.
Orders & printing
How long until my order ships?
Everything is printed on demand, so allow 2–5 business days for production before your order leaves the print facility. Transit time is on top of that and depends on the shipping method you pick at checkout.
Why print on demand instead of keeping stock?
Because unsold stationery ends up in a landfill or a clearance bin, and neither is a good ending for nice paper. Printing after you order means no overstock, no waste, and a wider range of designs than a small shop could otherwise hold.
Can I change or cancel my order?
Get in touch as soon as you can. Once an order enters production we can no longer change the design, quantity, or address — usually a few hours after checkout.
Do you offer custom or wholesale orders?
Yes, for both. Send us a note with roughly how many pieces you need and your timeline, and we will come back with what is possible.
Shipping
Where do you ship?
We ship internationally. Rates and available services are calculated at checkout based on your address — enter it to see the exact options and cost before you pay.
Will I get tracking?
Yes. A tracking link is emailed to you as soon as the parcel is handed to the carrier. Check your spam folder if it has not arrived within a day of your shipping confirmation.
My parcel is late or hasn't arrived.
Carrier delays happen, especially around holidays. If tracking has not moved in seven business days, contact us with your order number and we will chase it down.
Do you ship orders separately?
Sometimes. Items produced at different facilities may arrive in separate parcels on different days, at no extra cost to you.
Returns & damages
What if my order arrives damaged or misprinted?
We will replace it. Email us within 30 days of delivery with your order number and a photo of the problem, and we will send a replacement at no charge.
Can I return something I simply changed my mind about?
Because each item is made for you specifically, we cannot restock and resell returns. Buyer's-remorse returns are not accepted — but if something is wrong with the product itself, see above, we will always make it right.
I entered the wrong shipping address.
Tell us immediately. If the order has not entered production we can correct it. If it has already shipped to the wrong address, a reprint is at your cost.
Products & care
Are the cards blank inside?
Unless the listing says otherwise, yes — blank inside so the message is yours. Every card ships with a matching envelope.
What paper do you print on?
Heavyweight uncoated stock with a soft, tactile finish that takes both ink and pencil well. Exact weights are listed on each product page.
Will the colours match what I see on screen?
Very closely, but not perfectly. Screens emit light and paper reflects it, so printed apricot tones read slightly warmer and softer than they do on your monitor.
Still stuck?